Puritan's Pride Reviews

Well where do I start , to purchase an item and pay is extremely easy, however when your order does not turn up the fun begins, I called and called and never got through , the website to contact them is absolutely rubbish ,
You guys need to spend some money on you website , make it more user and customer friendly
I did get through eventually on the phone and a refund was done straight away so that is great.
Shame I never got to try your products as they came highly recommended "…………

Bought strawberry Greek yogurt protein bars from them were extremely hard broke my upper left tooth, #11. Bad customer service . Avoid.

Unsatisfactory. Longtime customer going back to 1980s. Good products but poor customer service. Last package i ordered i followed on their tracking system. When i was notified the package delivered it actually wasnt. I called puritan and they said common. Why have a tracking system if its useless.

It is a company that respects its customers. I had a small problem with the products bought from them, I opened a case on Friday at 10pm, they immediately asked me for some information, I sent them immediately all the information they asked for and on Saturday morning when I woke up my problem was already solved.
All representatives were professional, nice and ready to help and satisfy the customer. Congratulations on the way you do business.

I've used Puritan's Pride for the cheapest vitaminis and beauty creams, etc, for at least 30 years and have never had a problem with the company, always straightforward advertising and good service, best value.

3 years in a row now Puritan says they signed me up for the rewards program. Then every year they say Nope your not signed up. Very Poor system.

On May 10, I ordered about $150 of vitamins and supplements. Upon reviewing my order conformation, I discovered the delivery address was wrong (PP had filled in my previous address and I did not catch it). Within two minutes I called customer service in India to change the address. She told me she could not do it but would cancel my order. I thanked her but told her I thought she was giving poor customer service. Today, After talking to her, I emailed customer service confirming that she had cancelled my order.
Customer Service emailed back telling me the order was not cancelled, but I could refuse delivery, the USPS would return the vitamins and I would get a refund. Today, May 15 I got a conformation that my order was delivered to my previous address (75 miles away). As I was not there to refuse delivery the package was left.

Good products, just order direct from the company and you'll probably be okay. I've tried ordering from them through eBates/Rakuten and they will never pay what they owe. First off, they don't do ANYTHING unless you actually ask where your money is. Then they will claim you ordered through somewhere else and will refuse to pay and there is nothing you can do about it. A few months ago I made a HUGE order for me and members of my family, over $500. It was during a Rakuten 10% back promotion, but Puritan's refused to pay me the $50+ back for ordering through Rakuten. If they don't want to pay, they should get off these third party sites

Recently placed order with puritans pride and the order delivered was for the wrong product. We have made two calls to customer service with no success in getting product ordered. We requested a customer service supervisor which was denied. We made online request for someone to contact us. No contact has been made. No contact from them, no correct product shipped, no refund.

AFAIK Puritan's is not one of these 'woke' companies. No social justice warrior messages on their website or on Twitter, and they haven't joined or donated to any left-wing organizations like Civic Alliance, etc that I'm aware of. I was once an iHerb customer until I found out that they support the anti-Trump group StopHateForProfit. I immediately stopped ordering from iHerb for life. Puritan's Pride has all of the vitamins that I need.